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강의 리스트
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강의
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제목
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|
1 강
|
Making Reservations for Customers |
|
2 강
|
Checking in Customers for a Flight |
|
3 강
|
Letting Customers into the VIP Lounge |
|
4 강
|
Assisting Passengers at the Boarding Gate |
|
5 강
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Greeting Passengers |
|
6 강
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Solving Seating Problems |
|
7 강
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Running a Safety Check |
|
8 강
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Complaining about a Delay |
|
9 강
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Helping Passengers Settle In |
|
10 강
|
Solving a Problem with a Headset |
|
11 강
|
Serving Meals |
|
12 강
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Handling Complaints about Meals |
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13 강
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Assisting with In-Flight Sales |
|
14 강
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Providing Information on Documents |
|
15 강
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Showing How to Use the Entertainment System |
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16 강
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Dealing with Mechanical Problems |
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17 강
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Handling a Minor Medical Problem |
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18 강
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Dealing with a Major Medical Problem |
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19 강
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Handling Complaints about the Cabin Temperature |
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20 강
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Handling Complaints about Slow Service |
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21 강
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Collecting Items before Landing |
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22 강
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Dealing with a Landing Delay |
|
23 강
|
Helping Passengers Deplane |
|
24 강
|
Saying Goodbye |
