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강의 리스트
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강의
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제목
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1 강
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Answering Questions about Hotel Facilities |
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2 강
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Describing How to Get to the Hotel from the Airport |
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3 강
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Taking Reservations |
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4 강
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Changing Reservations |
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5 강
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Check-in Service for Reservations Made on a Website |
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6 강
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Check-in Service for Walk-ins |
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7 강
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Providing Essential Information about Rooms and Services |
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8 강
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Explaining Hotel Facilities and Services |
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9 강
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Giving Advice about Local Travel |
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10 강
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Advising Guests on Visitor Attractions |
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11 강
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Breakfast at the Restaurant |
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12 강
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Drinks at the Bar |
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13 강
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At the Fitness Center |
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14 강
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At the Business Center |
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15 강
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Taking Room Service Orders on the Phone |
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16 강
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Making Special Deliveries |
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17 강
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Providing Housekeeping Services |
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18 강
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Handling Complaints about Room Problems |
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19 강
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Handling Complaints about Wrong Rooms |
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20 강
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Taking Care of Complaints at a Restaurant |
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21 강
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Lost and Found Service |
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22 강
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Emergencies and First Aid |
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23 강
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Checkout Service |
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24 강
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Handling Disputed Charges |
