|
강의 리스트
|
|
|
|
강의
|
제목
|
|
1 강
|
Placing Someone on Hold |
|
2 강
|
Thanking Someone For Their Promptness |
|
3 강
|
Replying When Someone Is Unavailable |
|
4 강
|
Asking If Someone Is Available For Lunch to Discuss Business |
|
5 강
|
Checking the Status of a Shipment |
|
6 강
|
Taking an Order Over the Phone |
|
7 강
|
Offering to Help Someone Further |
|
8 강
|
Following Up |
|
9 강
|
Handling a Disgruntled Customer |
|
10 강
|
Asking to Speak With a Manager |
