강의 리스트
|
|
강의
|
제목
|
1 강
|
Making Reservations for Customers |
2 강
|
Checking in Customers for a Flight |
3 강
|
Letting Customers into the VIP Lounge |
4 강
|
Assisting Passengers at the Boarding Gate |
5 강
|
Greeting Passengers |
6 강
|
Solving Seating Problems |
7 강
|
Running a Safety Check |
8 강
|
Complaining about a Delay |
9 강
|
Helping Passengers Settle In |
10 강
|
Solving a Problem with a Headset |
11 강
|
Serving Meals |
12 강
|
Handling Complaints about Meals |
13 강
|
Assisting with In-Flight Sales |
14 강
|
Providing Information on Documents |
15 강
|
Showing How to Use the Entertainment System |
16 강
|
Dealing with Mechanical Problems |
17 강
|
Handling a Minor Medical Problem |
18 강
|
Dealing with a Major Medical Problem |
19 강
|
Handling Complaints about the Cabin Temperature |
20 강
|
Handling Complaints about Slow Service |
21 강
|
Collecting Items before Landing |
22 강
|
Dealing with a Landing Delay |
23 강
|
Helping Passengers Deplane |
24 강
|
Saying Goodbye |